Biotech Drain Solutions Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website https://biotechdrainsolutions.co.uk (the “Website”) or engage our drainage and related services (“Services”).
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable UK data protection legislation.
1.1 Biotech Drain Solutions Ltd is a UK-registered company providing professional drainage services to residential and commercial clients throughout the United Kingdom.
1.2 For the purposes of data protection law, Biotech Drain Solutions Ltd acts as the data controller, meaning we determine how and why your personal data is processed.
2.1 We may collect and process the following categories of personal data:
2.2 We do not knowingly collect personal data relating to children under the age of 16.
3.1 We collect personal data directly from you when you:
4.1 We use personal data for the following purposes:
5.1 We process personal data under one or more of the following lawful bases:
Contractual necessity – where processing is required to perform a contract
Legal obligation – where we are required to comply with UK law
Legitimate interests – where processing supports our business operations and does not override your rights
Consent – where you have provided explicit permission, such as for marketing communications
6.1 We may send you service-related updates or marketing communications where permitted by law.
6.2 You have the right to opt out of marketing communications at any time by contacting us directly or using any unsubscribe option provided.
7.1 We may share personal data with:
7.2 We do not sell, rent, or trade personal data to third parties for marketing purposes.
8.1 We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure, or loss.
8.2 Access to personal data is limited to authorised personnel and trusted third parties who require it to perform their duties.
9.1 Personal data is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to meet legal and regulatory requirements.
9.2 Client records, invoices, and financial information are retained in accordance with UK tax and accounting laws.
9.3 CCTV drain survey footage and reports are retained only for as long as required for contractual, technical, or insurance purposes.
10.1 Under UK GDPR, you have the right to:
10.2 Requests may be submitted using the contact details below. We may require proof of identity before responding.
11.1 Our Website uses cookies and similar technologies to improve functionality and analyse website usage.
11.2 For full details, please refer to our Cookie Policy.
12.1 The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
13.1 We do not routinely transfer personal data outside the United Kingdom.
13.2 If international transfers become necessary, appropriate safeguards will be implemented in line with UK GDPR requirements.
14.1 We may update this Privacy Policy from time to time to reflect changes in law or our data practices.
14.2 Updates will be published on this page with a revised “Last Updated” date.
15.1 If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
16.1 For questions about this Privacy Policy or your personal data, please contact:
Biotech Drain Solutions Ltd
Innovation Centre, Newburn Road, Banbury, Oxfordshire, OX16 9PA
United Kingdom
Email: info@biotechdrains.co.uk
Telephone: 01295 408100
