These Terms & Conditions (“Terms”) govern your access to and use of the website https://biotechdrainsolutions.co.uk (the “Website”) and any services purchased through it, including drain unblocking, CCTV drain surveys, repair, maintenance, Sustainable Drainage Systems (“SuDS”), and related drainage services (“Services”) provided by Biotech Drain Solutions Ltd (“Company”, “we”, “us”, or “our”). By accessing the Website and/or acquiring Services from us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website or Services.
1.1 “Client”, “you”, and “your” refer to any individual, organisation, or entity using the Website and/or acquiring Services.
1.2 “Agreement” means the contract formed between you and the Company when you accept a quote or instruction for Services.
1.3 “Content” refers to all material produced by us, including video, photographs, reports, surveys, invoices, technical recommendations, and documentation.
2.1 You must be at least 18 years of age to contract with us for Services and to use the Website.
2.2 If entering an Agreement on behalf of an organisation, you warrant that you have the authority to legally bind that organisation to these Terms.
3.1 We provide drainage and associated services across the UK with a focus on Banbury, Oxfordshire, and surrounding areas, including residential and commercial clients.
3.2 The Services offered are set out on the Website and include, but are not limited to: CCTV drain surveys, drain unblocking and clearing, high-pressure jetting, drain repairs, preventative maintenance, SuDS installations, and consultation services.
3.3 Detailed scope, deliverables, and fees will be set out in written estimates or quotes provided to Clients. Verbal representations must be confirmed in writing to be legally binding.
4.1 To book Services, Clients must accept a quote or invoice from the Company and pay any required deposit.
4.2 All deposits are non-refundable unless otherwise required by applicable law.
4.3 Final payment is due prior to delivery of the final work product unless otherwise agreed in writing.
4.4 Payments must be made by the methods indicated on the invoice or quote. Clients are responsible for any bank or transaction charges.
5.1 Any requests to change, cancel, or reschedule Services must be made in writing.
5.2 We reserve the right to postpone scheduled Services in the event of adverse conditions, safety concerns, or equipment failure.
6.1 Clients must provide safe access to all work areas and ensure all utilities, permissions, and property access approvals are in place.
6.2 The Client is responsible for any planning permissions, building regulations consents, or other authorisations required for implementation of Services.
6.3 Clients must disclose accurate information regarding the drainage system and any known issues prior to commencement of work.
7.1 All Content created by us during the provision of Services remains our copyright unless otherwise agreed in writing.
7.2 Upon full payment, Clients receive a non-exclusive licence to use the final deliverables for their internal or operational purposes.
7.3 Clients may not distribute, sell, sublicence, or share the Content without prior written permission.
8.1 You agree not to use the Website to upload harmful, illegal, infringing, or malicious material.
8.2 We reserve the right to suspend access to the Website for users who violate these Terms or engage in misconduct.
9.1 Our Privacy Policy explains how we collect, use, and store personal data in compliance with the UK GDPR and Data Protection Act 2018.
9.2 By using this Website and engaging our Services, you agree to the terms of our Privacy Policy.
10.1 We provide our Services with reasonable skill and care. However, we do not guarantee outcomes or results beyond our control.
10.2 To the fullest extent permitted by law, the Website and Services are provided “as is” and without warranties of any kind.
11.1 The Company’s total liability for any claim connected to these Terms, the Website, or its Services shall not exceed the amount paid by the Client for those Services.
11.2 We are not liable for any indirect or consequential losses, including loss of profits, loss of business, or reputational damage.
11.3 Nothing in these Terms shall limit liability for death or personal injury due to negligence or other liability that cannot be excluded by law.
12.1 These Terms are governed by the laws of England and Wales.
12.2 The parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
13.1 We are not liable for delay or failure in performing Services caused by events beyond our reasonable control. This includes but is not limited to natural disasters, industrial action, supply shortages, and government restrictions.
14.1 Where Services involve third-party products, suppliers, or software, we are not responsible for the performance or availability of third-party services.
15.1 We may revise these Terms at any time.
15.2 Updated Terms will be posted on the Website with a new “Last Updated” date. Continued use of the Website or Services after changes constitutes acceptance of the updated Terms.
16.1 If any provision is found to be unenforceable, the remaining provisions remain in full force.
17.1 These Terms, together with any written engagement letters, quotes, and communications, constitute the entire agreement between you and Biotech Drain Solutions Ltd.
Biotech Drain Solutions Ltd
Registered Office: Innovation Centre, Newburn Road, Banbury, Oxfordshire, England, OX16 9PA, United Kingdom
Email: info@biotechdrains.co.uk
Telephone: 01295 408100
